Thanks for placing your order with XIXI!
The following shipping policies apply for all purchases made on this Website. All goods purchased from the Website are F.O.B. at our fulfillment center. The risk of loss and title to the goods pass to you at the time of delivery by the fulfillment center to a common carrier. For returned items, XIXI does not take title until the item arrives at our fulfillment center.
Shipping within the U.S.
*Current processing timeframes are extended due to the current Covid-19 safety precautions taken place of social distancing, reduced staff and holiday rush. Please allow up to 5-7 business days for your order to process at this time.
Orders for shipments within the U.S. will be processed within 1-3 days from the date the order is placed as orders are made per order. Business days are Monday through Friday, and exclude certain holidays. This timeframe may be extended due to, unpredicted disasters, holiday rush, and Covid-19 safety precautions. Please allow an additional 2-3 business days for USPS First Class shipments to arrive.
*If you choose PRIORITY MAIL as your shipping preference, please note, this timeframe does not include processing timeframes, solely the timeframe it will take once the package is shipped.
Shipping charges will be processed with your order and charged at the time of purchase. Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards the free shipping offer.
As a California corporation, XIXI is required to collect local and county sales tax for all orders shipped within California. An additional county tax is charged to orders shipped to addresses in Burbank, California.
Shipping Outside the U.S.
Delivery times are estimated to be 14-21 business days, but please note that delivery time may vary substantially depending on time spent in customs.
The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country. XIXI shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Shipments sent by Carrier can be tracked by visiting on their websites and entering the tracking number sent in the email confirming your order's shipment. It may not be possible to track orders shipped to an address outside the U.S.
Refund Policy for Orders Returned, marked as "Undeliverable"
All returns received are immediately processed and refunded accordingly for the item received. If our courier returns an order that is determined “undeliverable" due to refusal of delivery or an incorrect address being supplied at the time the order is placed, the customer will need to contact our customer service department for a resolution.
* For the purpose of this policy, the term "incorrect address" includes but is not limited to missing suite, apartment, building numbers, incorrect street, city, or state names, or any other missing or incorrect information that causes the order to be deemed undeliverable.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise
What are Route’s Policies?
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at XIXI and we will be happy to work with you to remedy the situation.
How do to file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-