CANCELLATIONS, RETURNS & EXCHANGE, PRICE ADJUSTMENTS
The policies in this section apply only to merchandise purchased using this Website. We are unable to accept exchanges, returns or price adjustments for merchandise bought in any retail stores or on other websites.
Cancellations: You may request a cancellation on an order by 3pm PST on the date you placed the order which will void the transaction completely. If you choose to cancel on a subsequent day, your credit card will be refunded the amount of the item(s) purchased. The refund may take up to 10 business days to show up on your credit card statement, for more information we recommend contacting your bank for exact policies regarding refunds/ processing.
Returns & Exchanges:
* If you are not fully satisfied with your purchase you may return or exchange it in unused condition within 14 days of receipt.
Please email firstname.lastname@example.org with your order # and issue.
*Once the goods have been returned in accordance with the instructions above, your credit card, excluding shipping charges, will be credited. Currently Shop XIXI does not provide prepaid return labels for unwanted items received.
*If you requested an exchange, your new goods will be processed for shipment once the returned items are received and inspected.
*For credit card refunds, please allow up to 7-10 business days for the refund to be reflected on your account.
Refund Policy for Orders Returned, marked as "Undeliverable"
All returns received are immediately processed and refunded accordingly for the item received minus shipping costs. If our courier returns an order that is determined “undeliverable" due to refusal of delivery or an incorrect address being supplied at the time the order is placed, the customer will need to contact customer service for a resolution.
* For the purpose of this policy, the term "incorrect address" includes but is not limited to missing suite, apartment, building numbers, incorrect street, city, or state names, or any other missing or incorrect information that causes the order to be deemed undeliverable.
Final Sale Items: Some of our items, such as all sale section items, are sold as a final sale. Other promotions, vouchers or Codes may not be combined with sale section or sample sale events. Please allow up to five business days for the sale items to be shipped. Sale section prices are for select styles and colors only and do not apply to other similar styles. Prices are valid only while supplies last.
For additional questions you may contact our customer service department available 8 a.m. - 5 p.m. (PST), Monday-Friday: