Help Center

Orders placed during normal business hours, of Mon.-Fri. 9AM-5PM may take up to 1-3 business days to process .

Oh No! If your order has not been shipped and/or a tracking number has not been issued to your order, modification of your shipping address will be available. Unfortunately if your order has shipped, XIXI is not responsible for any incorrect inputted addresses provided at time the order was placed. Once the order has shipped you will need to file a claim with the carrier for your package.

Typically for our Domestic customers, it may take up to 2-4 business days for your order to arrive. 

It may take up to 3-7 business days for your package to arrive to your country. From the date your package arrives to your country, you may count up to 9-21 business days for your package to arrive directly to your residence. 

XIXI does not take responsibility for any additional charges that may arise at time of arrival to your country.

We currently ship to the following international countries: 

Australia, Austria, Belgium, Brazil, Canada,Croatia, Denmark,Estonia, Finland, France, Germany,Gibraltar,Great Britain, Greece, Hong Kong, Hungary,Ireland,Israel, Italy, Japan, Latvia, Lithuania, Luxembourg,Malaysia, Malta, Netherlands, New Zealand,Norway,Poland,Portugal,Russia,South Korea, Singapore, Spain, Sweden, and Switzerland.

Unfortunately, as shipping is paid for once, we do not reship returned items. At times the carrier may determine your package as Undeliverable As Addressed and/ or Address Not Found, per this XIXI does not take responsibility for any returns received.

At times the carrier does mark packages as Delivered in advance to speed up their routeing process. Please allow up to 2-3 business days from the date your package was marked as delivered for possible arrival. In the meantime we recommend following up with local neighbors to confirm it was not mis-delivered. If 5 business days have surpassed, please contact the carrier and file a claim; once you have done so please contact us so we may reference and follow up with your claim.

XIXI recommends to always review, verify and confirm inputted addresses at time the order is placed. XiXi does not take responsibility for incorrect addresses inputted at time an order is placed. We may of course modify an orders address, if the order has not been processed for shipment and/or have a shipping label assigned to the order. We do apologize!

An item available for purchase via Pre-Sale prior to the arrival of the item, is an assurance that your order is accounted for in the receiving quantity as we do sell out quickly. Specific dates for processing/shipment are to be included on the product listing page. For further info, you may always contact our Customer Care Department at, hello@shopxixi.com

We accept all major Credit Cards as well as PayPal.

If a payment was processed using PayPal E-Check, this payment method takes up to 7-10 business days for the payment to clear. Once your payment clears, your order will be shipped.

If you are not happy with your purchase, we accept returns up to 7-14 business days from the date the order was declared delivered. XIXI does not provide prepaid return labels for these type of returns. If you have exceeded this time frame XIXI will not issue a refund/ nor exchange.

You may return your unwanted item to:

XIXI

c/o Returns Department

3000 W Empire Ave #1

Burbank, CA 91504

Please include original packaging, Packing Slip with your order number, and/ or  First & Last Name to locate your order and accurately process your refund.

If your order has not been shipped, in which a tracking number has not been assigned to your order we may of course cancel your order. If it has been shipped you will need to refuse the package at time of delivery and have it returned to sender. Once XIXI receives this return package a refund will be issued for the item returned.

Once XIXI confirms a refund has been processed it typically takes up to 5-7 business days for a refund to be credited back to your original form of payment.

XIXI is only able to credit original form of payment methods for which how the order was processed. Please note,  once a refund has taken place, you will need to contact your banking institution to have the funds re-routed to the proper location as we are unable to assist in personal banking matters.

Simply email our customer care team and they will be sure to assist: Hello@shopxixi.com

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we value your complete satisfaction, our top priority is your shopping experience with us! We will gladly assist you with any issues with your order. Please contact our Customer Care team within 7 business days of delivery to immediately help you. Please note that you may be required to provide photos of the received items for our team to better assist you.

No, unfortunately we cannot modify orders once they have been placed. We may of course cancel your order if it has not been shipped so you may proceed to process a new order with the selected items you wish to receive, simply contact our Customer Care Team to review the status of your order prior to placing a new order.

We currently don’t have a phone number for customer care inquiries, but we recommend taking a look around our FAQ Section to find answers to your questions/concerns. If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you via Email!

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